Terms & Conditions

Acceptance of Terms: By accessing, browsing, or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree to these terms, you must immediately discontinue use of our services.

Eligibility: Our services are intended for individuals who are 18 years of age or older. By using our services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these terms. If you are under 18, you may only use our services with the consent and supervision of a parent or legal guardian who agrees to be bound by these terms on your behalf.

Account Creation: When you create an account with us, you must provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to accept responsibility for all activities that occur under your account.

User Conduct: You agree to use our services responsibly and in accordance with all applicable laws and regulations. You must not use our services for any unlawful or fraudulent purposes, or in any way that could damage, disable, overburden, or impair our website or interfere with any other party's use of our services. You are prohibited from:

• Sharing your account credentials with others
• Creating multiple accounts to circumvent restrictions
• Using automated systems or bots to access our services
• Attempting to gain unauthorized access to our systems
• Engaging in any activity that violates these terms

Product Selection: We offer a variety of products including Value Productsand Brand Products. Product availability may vary based on donations, inventory levels, and geographic location. We reserve the right to modify, discontinue, or limit the availability of any product at any time without prior notice.

Food Bank Categories: Our food bank provides access to various product categories including:

• Fresh produce (fruits and vegetables)
• Dairy products (milk, cheese, yogurt)
• Meat and protein products
• Grains and bread products
• Canned goods and non-perishable items
• Frozen foods
• Snacks and beverages
• Personal care and household items

Making Donations: You may make donations through our platform or through third-party payment services such as PayPal or Stripe. All donations are non-refundable unless otherwise specified. By making a donation, you represent that you have the legal authority to use the payment method provided.

Monthly Contributions: If you have enrolled in a monthly contribution plan, you authorize us to charge your designated payment method on a recurring monthly basis. You may cancel or modify your monthly contributions at any time through your account settings or by contacting us. Changes to monthly contributions may take effect at the beginning of the next billing cycle.

Payment Processing: All payments are processed securely through our third-party payment processors. We do not store your complete payment card information on our servers. You agree to provide accurate payment information and authorize us to charge your payment method for all applicable fees and charges.

Privacy Policy: Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect your personal information. By using our services, you consent to the collection and use of your information as described in our Privacy Policy. Please review our Privacy Policy to understand our data practices.

Security Measures: We implement robust security protocols and measures to protect your personal information and account data. However, you acknowledge and agree that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You use our services at your own risk and are responsible for maintaining the security of your account credentials.

Misuse of Service: You agree not to misuse our services or engage in any activities that could harm, disrupt, or interfere with the integrity, security, or functionality of our platform. Prohibited activities include:

• Unauthorized access to our systems, networks, or data
• Introduction of viruses, malware, or other harmful code
• Attempting to breach security measures or authentication systems
• Interfering with or disrupting the services or servers connected to our platform
• Reverse engineering, decompiling, or disassembling any part of our services
• Collecting or harvesting information about other users without their consent

Respect for Others: You agree to treat all users, staff, and volunteers with respect and dignity. You must not engage in any form of harassment, discrimination, hate speech, or behavior that violates the rights of others. We reserve the right to suspend or terminate accounts that violate these standards.

Food Distribution: Food distribution is based on several factors including family size, dietary preferences, and dietary restrictions. We strive to provide equitable access to food resources while ensuring fair distribution among all eligible recipients. Food availability and distribution may be limited by:

• Donation levels and inventory availability
• Geographic location and service area coverage
• Family size and composition
• Specific dietary needs and restrictions
• Operational capacity and volunteer availability

Volunteer Opportunities: We welcome volunteers to support our mission. Volunteers must adhere to our volunteer guidelines, schedules, and code of conduct. By volunteering, you agree to:

• Follow all safety protocols and operational procedures
• Respect the dignity and privacy of all recipients
• Maintain confidentiality regarding recipient information
• Adhere to scheduled volunteer commitments
• Uphold the integrity and values of Food Bank Grocery Store and Myissues Charity