FAQ's

You can make a donation directly on our platform by selecting an individual (single mothers, seniors, students) or choosing the "Random Donation" option. We accept donations via Visa, Mastercard, or a prepaid credit card (which you can purchase at convenience stores). You can choose to make a one-time donation or set up a recurring donation.

To qualify for free food from the Food Bank Grocery Store, you typically need to meet certain eligibility criteria based on income level, family size, and circumstances. You can check your eligibility by creating an account and completing our eligibility assessment form. Our team will review your application and notify you of your qualification status. If you have questions about eligibility, please contact our customer service team.

Yes, we encourage you to refer others who may benefit from our services. You can share our website link or contact information with friends, family, or community members in need. We also have a referral program where you may receive benefits for successful referrals. Please contact us for more information about our referral program.

Food distribution is based on several factors including family size, dietary preferences, and dietary restrictions. We strive to provide equitable access to food resources while ensuring fair distribution among all eligible recipients. Distribution may occur through scheduled pickups, home delivery (where available), or at designated distribution centers. Food availability is limited by donation levels, inventory, and geographic location.

The Food Bank Grocery Store operates on a charitable model. Eligible recipients may receive food at no cost or at significantly reduced prices. However, some products or services may have associated costs. The specific pricing depends on your eligibility status, the type of products selected, and current program availability. Please check your account or contact customer service for details about pricing for your specific situation.

Food availability depends on donations, inventory levels, and seasonal factors. We offer a variety of products including fresh produce, dairy, meat, grains, canned goods, frozen foods, and snacks. However, specific items may not always be available. We do our best to accommodate dietary restrictions and preferences when possible. If you have specific dietary needs, please contact us, and we'll do our best to assist you.

The frequency of food distribution depends on several factors including your eligibility status, family size, donation levels, and program availability. Typically, eligible recipients can access food on a weekly or bi-weekly basis, but this may vary. Please check your account dashboard or contact customer service for information about your specific distribution schedule.

You can cancel an order through your account dashboard if it hasn't been processed or shipped yet. Simply go to "My Orders," find the order you wish to cancel, and click the "Cancel Order" button. If your order has already been processed or shipped, please contact customer service immediately. Refund policies may apply depending on the order status and payment method used.

You may be able to make changes to your order if it hasn't been processed yet. Please contact customer service as soon as possible after placing your order to request changes. Changes are subject to product availability and order processing status. We cannot guarantee that all changes can be accommodated, especially if the order has already entered the fulfillment process.

Currently, our services are available in select geographic areas. We are continuously working to expand our reach to serve more communities. To check if we serve your area, please enter your location during account registration or contact our customer service team. We also provide information about service areas on our website.

Delivery charges, if applicable, depend on your location, order size, and eligibility status. Some areas may have free delivery for eligible recipients, while others may have a nominal delivery fee. Delivery charges, if any, will be clearly displayed during checkout before you complete your order. Please check the delivery information for your specific location.

Yes, we accept food donations! We welcome donations of non-perishable items, fresh produce (when appropriate), and other grocery items. Please contact us to arrange a donation drop-off or pickup. We can provide information about what items we currently need most and coordinate the best time for your donation. All food donations must meet our quality and safety standards.

You can reach our customer service team through multiple channels: Email us at info@foodbankgrocerystore.ca, call us at +1 416-257-9132, or use the contact form on our website. Our customer service hours are 8:00 - 20:00, Sunday - Thursday. We also have a live chat feature available on our website during business hours. We're here to help with any questions or concerns you may have.

Yes, you can shop for someone else, but there are some important considerations. The person you're shopping for must be eligible for our services and have an account (or you must have authorization to act on their behalf). You may need to provide documentation or authorization depending on the circumstances. Please contact customer service to discuss your specific situation and ensure compliance with our policies.