Privacy Policy

Privacy Policy for Food Bank Grocery Store

Effective Date: October 1st 2025

Welcome to Food Bank Grocery Store. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with our services. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

2. How We Use Your Information

3. How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure socket layer (SSL) technology, firewalls, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. You acknowledge and agree that you provide your information at your own risk.

4. Third-Party Services

We may use third-party service providers to assist us in operating our website, conducting our business, or serving our users. These third parties may have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose. This includes payment processors, shipping companies, email service providers, and analytics services.

5. Donations and Contributions

When you make a donation or contribution through our platform, we collect and process the necessary information to complete your transaction. Donations can be made using Visa, Mastercard, prepaid credit cards, or through our Random Donations program. We may charge a $10 membership fee for certain donation programs or services.

Donation information is used to process your contribution, issue receipts for tax purposes, and maintain records as required by law. We may share donation information with relevant charitable partners to ensure your contribution reaches its intended recipients.

6. User Rights and Control

You have certain rights regarding your personal information, including:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You can update or correct your personal information at any time through your account settings or by contacting us.
• Deletion: You may request the deletion of your personal information, subject to certain legal and operational requirements.
• Opt-out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.
• Data Portability: You may request a copy of your personal information in a structured, machine-readable format.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. Cookies are small text files stored on your device that help us remember your preferences and improve our services.

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies, but doing so may limit your ability to use certain features of our website. For more information about managing cookies, please refer to your browser's help documentation.

8. Data Retention and Deletion

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you request deletion of your account or personal information, we will delete or anonymize your data in accordance with applicable laws and our data retention policies. Some information may be retained for legal, accounting, or business purposes even after account deletion.

9. Children's Privacy

Our services are not intended for individuals under the age of 17. We do not knowingly collect personal information from children under 17 years of age. If we become aware that we have collected personal information from a child under 17, we will take steps to delete such information promptly. If you believe we have collected information from a child under 17, please contact us immediately.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy. We may also notify you via email or through a prominent notice on our website. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Legal Disclaimers

This Privacy Policy is governed by the laws of Canada and the Province of Ontario. Any disputes arising from or relating to this policy or our handling of your personal information shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FOOD BANK GROCERY STORE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF OUR SERVICES OR ANY BREACH OF SECURITY OR DATA BREACH.